Storage Holland Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Holland Park provides storage and related services within the United Kingdom, including services that support domestic and commercial removals and temporary storage of goods. By making a booking, using our storage facilities, or instructing us to handle or store your goods, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before placing a booking. If you do not agree with any part of these terms, you should not proceed with your booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, partnership, company or other legal entity that instructs Storage Holland Park to provide services.
Services means storage services and any related handling, loading, unloading, or assistance connected with the movement of goods to or from storage, including services that support removal and relocation activities.
Goods means all items placed into our care, custody or control by or on behalf of the Customer.
Contract means the agreement between Storage Holland Park and the Customer comprising these Terms and Conditions and any written or verbal booking confirmation.
Premises means any storage facility or associated area used by Storage Holland Park for the receipt, handling and storage of Goods.
2. Scope of Services
Storage Holland Park provides storage services and associated handling for customers seeking secure, short or long term storage, often in connection with residential or commercial removals. The exact scope of the Services will be as described in your booking confirmation.
We reserve the right to refuse to provide Services in relation to any Goods which in our reasonable opinion are unsuitable for storage, unsafe, illegal or may cause damage or nuisance.
3. Booking Process
3.1 Bookings may be made by the Customer through our website or by other agreed communication methods. All bookings are subject to availability and acceptance by Storage Holland Park.
3.2 At the time of booking, the Customer must provide accurate and complete information, including but not limited to:
the nature and approximate value of the Goods
the estimated volume or storage space required
the desired start date and anticipated duration of storage
any special handling requirements
location details in connection with any collection or delivery of Goods.
3.3 Storage Holland Park will provide an estimate or quotation based on the information supplied. Any estimate or quotation is not a binding offer and may be revised if the information provided is inaccurate or incomplete.
3.4 A booking is only confirmed when Storage Holland Park issues a confirmation notice and the Customer has complied with any initial payment requirements identified during the booking process.
4. Customer Obligations
4.1 The Customer warrants that:
they are the owner of the Goods or otherwise have full authority from the owner to store and, if applicable, move the Goods;
the Goods do not include prohibited or hazardous items and comply with all applicable laws and regulations;
all information supplied to Storage Holland Park is accurate, complete and not misleading.
4.2 The Customer is responsible for ensuring that Goods are suitably packed for storage and any transport to or from the Premises, unless we have expressly agreed to provide packing services as part of the Contract.
4.3 The Customer must notify Storage Holland Park promptly of any change in contact details or any material change relating to the Goods or their condition.
5. Payments and Charges
5.1 Our charges for Services will be specified in the booking confirmation or any related agreement. Charges may be calculated by reference to storage unit size, duration, handling requirements, collection or delivery distance and other relevant factors.
5.2 Unless otherwise agreed in writing, payment terms are as follows:
initial charges, including any deposit or first period storage fee, are payable at or before the start of the Services;
ongoing storage fees are payable in advance at the intervals stated in your booking confirmation;
any additional charges, such as handling, access outside standard arrangements, or regulatory disposal charges, are payable on demand.
5.3 Payments must be made using an accepted payment method. All payments must be made in pounds sterling and free from any bank charges or deductions.
5.4 If the Customer fails to make any payment when due, Storage Holland Park may, without prejudice to any other rights:
charge interest on the overdue amount at the statutory rate from the due date until payment is received in full;
suspend access to the Goods and the provision of Services;
exercise a lien over the Goods and, after giving reasonable notice, sell or dispose of some or all of the Goods in order to recover any outstanding sums and reasonable costs incurred in connection with the sale or disposal.
5.5 All charges are exclusive of any applicable taxes, levies or charges imposed by law, which shall be payable by the Customer in addition if applicable.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by notifying Storage Holland Park as soon as reasonably practicable. Any cancellation or amendment is subject to the terms set out in this section.
6.2 If the Customer cancels a booking more than a specified number of working days before the agreed start date of the Services, any prepaid storage fees for unused periods may be refunded, less any non-refundable deposit or administration fee expressly stated at the time of booking.
6.3 If the Customer cancels a booking within a shorter period before the start date, Storage Holland Park reserves the right to charge a cancellation fee up to a reasonable proportion of the estimated charges to cover losses and costs incurred as a result of the cancellation.
6.4 Where Services include scheduled collection or delivery associated with removal or relocation, postponement or rebooking at short notice may incur additional charges to cover any wasted time or travel.
6.5 Storage Holland Park reserves the right to cancel or reschedule Services where necessary due to circumstances beyond our reasonable control, including but not limited to severe weather, industrial action, operational issues, accidents, or legal restrictions. In such cases we will aim to provide as much notice as reasonably possible and will, at our discretion, either offer an alternative date or provide a refund of any charges paid for Services not performed. We shall not otherwise be liable for any loss arising from such cancellation or rescheduling.
7. Use of Storage Facilities and Access
7.1 Access to the Premises or to your stored Goods is subject to our security, health and safety, and operational procedures. Access may be limited to specified hours or by prior arrangement.
7.2 The Customer must comply with all instructions given by Storage Holland Park staff and must not:
obstruct entrances, exits, corridors or emergency routes;
interfere with any fire safety or security equipment;
smoke or use naked flames within the Premises;
bring unauthorised persons into restricted areas.
7.3 We reserve the right to refuse admission or remove any person from the Premises where, in our reasonable opinion, their conduct presents a risk to safety, security, property or the smooth operation of the Services.
8. Prohibited and Restricted Goods
8.1 The Customer must not store or request us to handle any Goods that contain or comprise:
explosives, weapons, ammunition or combustible materials;
flammable or hazardous substances, including gases, chemicals, paints or solvents;
perishable goods, live plants or animals;
illegal items, stolen property, drugs or any items whose possession, storage or transport would breach applicable law;
waste, including clinical, toxic or other controlled waste;
cash, precious metals, jewellery or items of exceptional value unless expressly agreed in writing and properly declared.
8.2 If Storage Holland Park discovers or reasonably suspects that any prohibited Goods have been placed into storage or handled as part of the Services, we may at our discretion:
refuse to accept such Goods;
remove the Goods from the Premises and, where required, notify the relevant authorities;
charge the Customer for any costs or losses arising from the storage or removal of such Goods.
9. Waste Regulations and Disposal
9.1 Storage Holland Park operates in compliance with applicable waste management and environmental regulations. The Customer must not use our facilities for the disposal of waste, rubbish or unwanted items without our prior agreement.
9.2 If during the provision of storage or removal-related services the Customer requests disposal of any items, this will be treated as a separate service and may incur additional charges based on the type and volume of materials and any regulatory requirements.
9.3 Where Goods are abandoned or not collected at the end of the agreed storage period despite reasonable notice, Storage Holland Park may treat the Goods as waste or uncollected property. In such circumstances we may, at our discretion and in accordance with applicable law:
sell the Goods and apply the proceeds towards any outstanding charges and costs, remitting any balance to the Customer where contact is possible; or
dispose of the Goods as waste, particularly where they have no apparent saleable value or pose a risk of contamination, infestation or other hazard.
9.4 The Customer will be liable for all reasonable costs incurred by Storage Holland Park in dealing with waste, abandoned Goods or the clearance of any items left behind at the Premises.
10. Liability and Risk
10.1 The Customer is responsible for arranging appropriate insurance cover for the Goods for the full replacement value while they are in storage or otherwise under our care, unless we expressly agree in writing to provide or arrange insurance.
10.2 While Storage Holland Park takes reasonable care in handling and storing Goods, all Goods are stored at the Customer’s risk, subject to the remainder of this section and any mandatory rights under law.
10.3 Storage Holland Park will not be liable for any loss, damage or deterioration to Goods arising from:
inherent defects or characteristics of the Goods, including atmospheric or temperature effects;
insufficient or improper packing not carried out by us or under our direct control;
normal wear and tear, gradual deterioration, rust, vermin or infestation not caused by our negligence;
acts or omissions of the Customer or any third party not acting under our direct control;
events beyond our reasonable control, including but not limited to fire, flood, storm, riot, civil commotion, acts of war or terrorism, industrial disputes or failure of utilities.
10.4 In the event that Storage Holland Park is found liable for loss or damage to Goods, our total liability, whether arising in contract, tort or otherwise, shall be limited to the lower of:
the actual cost value of the Goods lost or damaged at the time of the incident; or
any specific limit agreed in writing; or
a reasonable maximum amount commensurate with the charges paid for the Services in the twelve months preceding the incident.
10.5 Storage Holland Park does not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
10.6 We will in no circumstances be liable for any indirect or consequential loss, loss of profits, loss of business, loss of opportunity or loss of data arising out of or in connection with the Services or the Contract.
11. Insurance
11.1 Unless specifically stated otherwise in your booking confirmation, our charges do not include insurance for the Goods.
11.2 The Customer is strongly advised to arrange their own insurance policy to cover the full replacement value of the Goods while they are in storage or otherwise under our care, including during any handling or associated removal activities.
11.3 If we agree to facilitate insurance, this will be subject to separate terms and conditions and may involve a separate contract between the Customer and an insurer. Storage Holland Park does not act as an insurance broker and any such arrangement will not affect the limitations of liability set out in these Terms and Conditions unless explicitly stated in writing.
12. Duration and Termination
12.1 The Contract will commence on the date of booking confirmation or when we first receive Goods for storage, whichever is earlier, and will continue until terminated in accordance with this section.
12.2 Either party may terminate the Contract by giving written notice in accordance with any minimum storage period or notice requirement specified in the booking confirmation.
12.3 Storage Holland Park may terminate the Contract immediately on written notice if:
the Customer commits a material breach of these Terms and Conditions and fails to remedy such breach within a reasonable period after receiving notice to do so;
the Customer becomes insolvent, bankrupt, enters into administration or liquidation, or otherwise ceases to trade;
we reasonably believe the Goods or the Customer’s activities may be illegal, hazardous or pose a risk to persons, property or the environment.
12.4 Upon termination of the Contract, the Customer must promptly pay all outstanding charges and arrange for the removal of all Goods from the Premises within the time specified by Storage Holland Park. If the Customer fails to remove the Goods within that time, we may treat the Goods as abandoned and exercise our rights under section 9.
13. Data Protection and Privacy
13.1 Storage Holland Park will collect and process personal data relating to the Customer in order to manage the Contract, provide Services, process payments, support security and comply with legal obligations.
13.2 Personal data will be handled in accordance with applicable data protection laws. We will only retain personal data for as long as necessary for the purposes for which it was collected or as required by law.
13.3 The Customer is responsible for ensuring that any personal data relating to third parties contained within the Goods or accompanying documentation is processed lawfully and that those individuals have been provided with any required information about such processing.
14. Complaints and Dispute Resolution
14.1 If the Customer has any concerns or complaints about the Services, they should contact Storage Holland Park as soon as reasonably practicable with full details of the issue.
14.2 We will investigate complaints in good faith and aim to respond within a reasonable period. The Customer agrees to cooperate with any reasonable request for information or evidence to facilitate the investigation.
14.3 If a dispute cannot be resolved amicably, either party may pursue any legal remedies available under the governing law of these Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Contract or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services.
16. General Provisions
16.1 Entire agreement. These Terms and Conditions, together with any booking confirmation or written variation, constitute the entire agreement between Storage Holland Park and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.
16.2 Variation. We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract. Any material changes affecting ongoing storage arrangements will be notified to the Customer with reasonable notice where practicable.
16.3 Assignment. The Customer may not assign or transfer any of its rights or obligations under the Contract without our prior written consent. Storage Holland Park may assign or subcontract any of its rights or obligations, provided that this does not materially adversely affect the Customer’s rights.
16.4 Severability. If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall remain in full force and effect.
16.5 No waiver. No failure or delay by Storage Holland Park in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.6 Third party rights. A person who is not a party to the Contract has no right to enforce any of its terms under applicable third party rights legislation, except where expressly stated otherwise.
