Terms and Conditions for Hollandpark Storage Services

These Terms and Conditions set out the basis on which Hollandpark Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit, or using any storage unit, you agree to be bound by these terms. Please read them carefully before placing an order, as they explain how the storage service agreement works, what we require from you, and the limits of our responsibility. These terms are intended to be fair, practical, and consistent with applicable UK consumer and contract law.

The words “we”, “us” and “our” refer to Hollandpark Storage. The words “you” and “your” refer to the customer, whether acting as an individual, business, or authorised representative. If you are booking on behalf of another person or organisation, you confirm that you have permission to do so and that you are responsible for ensuring the accuracy of all information supplied. These storage terms apply to all bookings unless we have agreed otherwise in writing.

We may update these terms from time to time to reflect changes in our services, operational requirements, or the law. The version in force at the time of your booking will normally apply to that booking, unless a later change is required by law or is clearly stated to apply immediately. Continued use of the Hollandpark Storage service after any change means you accept the updated terms.

Booking Process

Bookings may be made through our standard order process, subject to availability. A booking request does not guarantee a unit until it has been accepted by us and confirmed in writing or by another clear form of confirmation. We may request identity verification, address confirmation, or additional details before accepting a booking. The booking information you provide must be complete and accurate, including contact details, storage requirements, access dates, and any special handling needs relevant to the items to be stored.

When you make a booking for storage at Hollandpark, you are entering into a contract for the reserved unit or storage service from the agreed start date. The booking may include a minimum term, a notice period, a collection or delivery slot, or other service conditions depending on the product selected. Any quotation is based on the information provided by you and may change if your requirements change or if the goods presented differ from those described at booking.

Acceptance, Access, and Customer Responsibilities

We reserve the right to refuse a booking, cancel a confirmed reservation, or decline access to any item or unit where we reasonably believe that the goods are prohibited, unsafe, unlawfully held, or unsuitable for storage. Acceptance of a booking does not mean we have inspected every item or accepted responsibility for the contents. You remain responsible for ensuring that the items stored are lawful, properly packed, and suitable for the chosen storage conditions.

You must ensure that all items delivered to a storage unit are packed and labelled appropriately, with reasonable protection from damage, leakage, infestation, or contamination. You must also ensure that any item requiring special temperature, humidity, handling, insurance, or security arrangements is disclosed before storage begins. If you store goods that are not fit for ordinary storage, you do so at your own risk unless we have expressly agreed in writing to provide a different service level.

Payments and Charges

All charges must be paid in accordance with the invoice or payment schedule issued to you. Unless otherwise stated, fees may include storage rent, administration charges, access charges, late payment charges, cleaning charges, removal costs, disposal costs, and any other sums properly due under these terms. Prices may be quoted inclusive or exclusive of VAT depending on the nature of the service and the requirements of tax law. Where VAT applies, it will be added at the prevailing rate.

You are responsible for paying charges on time, even if you do not use the full storage period or decide not to access the unit during the term. If a payment fails, is reversed, or is not received when due, we may suspend access, charge reasonable recovery costs, and take any lawful steps to recover the outstanding amount. We may also apply interest on overdue sums at the statutory rate permitted under UK law, where applicable.

We may require a deposit, advance payment, or security payment before providing the service. Any deposit will be handled in accordance with the terms stated at the time of booking and may be used to offset unpaid charges, damage, or cleaning costs where justified. If you disagree with any invoice, you must notify us promptly with full details, but undisputed amounts must still be paid by the due date. A billing query does not automatically pause your payment obligations.

Cancellations, Termination, and Non-Use

You may cancel your booking in accordance with the cancellation rules provided at the time of reservation. Unless a different policy is stated, cancellations made before the service starts may be subject to an administration fee or the loss of any non-refundable deposit. If you cancel after the service has started, you may remain liable for charges up to the end of the applicable notice period or minimum term.

Where your booking qualifies as a consumer contract made at a distance or outside our premises, you may have cancellation rights under the Consumer Contracts Regulations 2013, except where those rights do not apply because the service has begun with your express request or because another legal exception applies. If you ask us to begin providing the service during any cooling-off period, you may be charged for the proportion of the service already supplied if you later exercise a right to cancel.

We may terminate or suspend the storage agreement immediately where you breach these terms, fail to pay amounts due, provide false information, keep prohibited items, refuse reasonable inspection or compliance requests, or create a risk to people, property, or the premises. On termination, you must remove all stored items promptly. If you do not collect your goods in time, we may continue charging storage fees and may take reasonable steps to move, retain, sell, or dispose of the goods in accordance with our legal rights and any applicable statutory process.

Prohibited Goods and Waste Regulations

You must not store any item that is illegal, hazardous, stolen, unlicensed, perishable, or otherwise unsuitable for ordinary storage. Prohibited goods include, without limitation, explosives, firearms, ammunition, drugs, toxic substances, flammable liquids, live animals, plants requiring care, and any item that may contaminate other goods or damage the premises. You are also responsible for ensuring that stored items comply with all applicable laws, including rules relating to ownership, importation, and transport.

Waste must not be left in or around storage areas unless expressly permitted as part of a booked waste service. You must not use the storage unit for fly-tipping, illegal dumping, commercial waste disposal, or the abandonment of unwanted items. If you leave waste, packaging, damaged goods, or contaminated materials, we may remove them at your cost and may charge for labour, disposal, specialist handling, or environmental compliance measures. We may also report unlawful dumping where required or permitted by law.

You are responsible for ensuring that any waste generated by your use of the service is handled lawfully. This includes separating recyclable material where required, arranging lawful disposal of any restricted waste, and preventing leakage or contamination. If your items create a risk of pest infestation, spillage, mould, chemical reaction, or odour, you must take immediate action to remedy the issue. We may inspect affected areas and require you to remove the relevant goods without delay.

Liability and Insurance

We will provide the service with reasonable care and skill. However, to the fullest extent permitted by law, we are not responsible for loss or damage caused by events beyond our reasonable control, including fire, flood, theft, vandalism, power failure, mechanical failure, adverse weather, industrial action, or acts of third parties. We do not accept responsibility for loss arising from the nature of the goods themselves, including deterioration, inherent vice, mould, rust, mildew, infestation, or unsuitable packaging.

Nothing in these storage service terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim arising from the service will be limited to the amount paid by you for the affected storage period, or another limit expressly stated in writing, unless a different legal cap applies. We are not liable for indirect or consequential losses such as lost profit, lost business, or loss of opportunity.

You are strongly advised to maintain adequate insurance for the full replacement value of your stored items. Unless we specifically state otherwise, any insurance arranged by you is your responsibility, and it must cover risks appropriate to the goods and the term of storage. If we offer any insurance-related option, that does not alter the allocation of risk unless the policy wording or service description expressly says so. You must notify us promptly of any incident, apparent damage, or suspected loss.

Customer Obligations, Access, and Use of Premises

You must use the storage facility in a lawful, careful, and respectful manner. You are responsible for ensuring that anyone acting on your behalf follows these terms, including drivers, removers, contractors, and other authorised visitors. You must not interfere with other customers’ goods, security systems, fire equipment, or restricted areas. Any misuse, damage, or unauthorised access may lead to immediate suspension of your account and recovery of losses.

Access may be subject to opening hours, appointment systems, ID checks, security procedures, and operational constraints. We may refuse access where we reasonably believe that access would endanger people, breach safety rules, or conflict with our procedures. You must ensure that vehicles, cartons, and equipment used on site are suitable and do not block access routes, cause damage, or create a hazard. Any loss caused by your own negligence or by the acts of your representatives remains your responsibility.

If your account details change, you must update them promptly. This includes changes to your name, address, email, telephone number, billing information, business registration details, or authorised signatories. We may rely on the most recent details provided by you for notices, invoices, and service updates. Failure to maintain accurate information may affect communication, billing, collection, or termination processes, and it may not excuse non-payment or non-compliance.

Events Beyond Our Control

We will not be in breach of these terms or otherwise liable for any delay or failure in performance where such delay or failure results from an event beyond our reasonable control. This may include fire, flood, storm, epidemic, government action, utility interruption, labour dispute, supply chain interruption, transport disruption, or any similar event. Where possible, we will take reasonable steps to minimise disruption and resume the service as soon as practicable.

If an event beyond our control continues for an extended period, we may need to modify service arrangements, change access conditions, or terminate the booking on reasonable notice. In such cases, we will act fairly and, where appropriate, refund any prepaid amounts for unused periods after deducting sums properly due for services already supplied or costs already incurred. This does not affect any rights you may have that cannot be excluded by law.

We may also make operational changes where required to protect health, safety, security, or regulatory compliance. Such changes may include temporary access restrictions, altered handling procedures, or additional checks for certain goods. You agree to comply with these measures as a condition of continued use of the Hollandpark Storage service.

General Provisions and Governing Law

If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. Any failure by us to enforce a right or remedy will not be treated as a waiver of that right or remedy. You may not assign or transfer your rights or obligations under these terms without our prior written consent, but we may assign or subcontract our rights where it is lawful and reasonable to do so.

These terms, and any dispute or claim arising out of or in connection with them or the storage service, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law requires otherwise. If you are a consumer, nothing in this section affects any mandatory protections or jurisdictional rights you may have under applicable UK law.

By using the service, you confirm that you have read, understood, and agreed to these conditions. The agreement between you and Hollandpark Storage reflects the full understanding relating to the booked service, subject only to any written variation signed or otherwise accepted by us. If you have not agreed to these terms, you must not proceed with the booking or place items into storage.